10:19, Jan 16 You: Welcome to Verizon, I'm Evan I'll be happy to help you with your order today. Can I get your name?
10:19, Jan 16 Customer: Hi Evan. My name is Dylan George
10:20, Jan 16 You: Nice to meet you Dylan , hope you are doing well today! How may I help you today?
10:20, Jan 16 Customer: I just transferred a line to my account, and I would like to change the plan and get a free phone with it.
10:20, Jan 16 You: Perfect! I am more than happy to help you upgrade your device. Please help me with phone number associated with your account.
10:21, Jan 16 Customer: 555-122-1212
10:21, Jan 16 You: Thank you, please accept push notification to authenticate account.
10:21, Jan 16 Customer: done
10:23, Jan 16 You: Thank you! is it same line on which you want to upgrade ?
10:23, Jan 16 Customer: yes
10:23, Jan 16 You: Thank you for confirming! which new phone you want to get?
10:24, Jan 16 Customer: The Pixel 8
10:25, Jan 16 You: Thank you for confirming! You want to tradein current phone ?
10:25, Jan 16 Customer: no
10:27, Jan 16 You: Thank you for confirming!
10:28, Jan 16 You: when you add new line of service with Unlimited Plus or Unlimited Ultimate plan you can get Pixel * at just $0/mof or 36 mos with upgrade you require to trade in your device what here we can do is add new line to get you new phone at $0 once you get new phone you can transfer same number to new one and also cancel your current line
10:28, Jan 16 You: sounds good ?
10:29, Jan 16 Customer: So I'll get to keep the same number? Will anything else change?
10:30, Jan 16 Customer: I just transferred the line in to this account 30 minutes ago
10:30, Jan 16 Customer: So it should be treated as a new line
10:30, Jan 16 Customer: That's what they told me
10:30, Jan 16 You: No worries, I understand and yes once you get new phone and activate it, you can connect with us and transfer your same number on new line
10:31, Jan 16 Customer: But why do I need to do that when I just transferred the line in a few minutes ago.
10:31, Jan 16 Customer: That's a new line, right?
10:31, Jan 16 Customer: It wasn't there before.
10:31, Jan 16 You: yes it is new line but that is bringing own device line, for new phone it will now consider as upgrading line while offer is on adding new line with new phone with selected unlimited plan
10:32, Jan 16 Customer: OK, what will I need to do?
10:33, Jan 16 You: I will help you with that, here we will add new line with new number once you get new phone, activate it and then you can contact us and ask to transfer the number to keep same number and cancel your current line with Pixel 7
10:34, Jan 16 Customer: ok, will there be any extra charge or penalty for doing that?
10:34, Jan 16 You: Hazel Obsidian Rose 128 GB 256 GB
10:34, Jan 16 You: Which color and storage you want for Pixel 8?
10:34, Jan 16 Customer: Hazel 128GB
10:34, Jan 16 You: No there is no penalty for doing that or cancelling bringing own device line
10:35, Jan 16 You: Your line isn't protected from loss or damage. For only $17 /mo, Verizon Mobile Protect now offers unlimited claims, FREE screen repairs, same day delivery and replacement and a lot more. Let's go ahead and get your new phone protected.
10:35, Jan 16 Customer: No thanks
10:35, Jan 16 You: You can cancel it anyt9ime later, lets protect new phone If Your Device isn't covered and something happens to it, you could be charged the full retail price of $799.99
10:35, Jan 16 Customer: I'm OK with that, thank you
10:35, Jan 16 Customer: I don't want Mobile Protect right now.
10:36, Jan 16 You: No worries, I understand.
10:36, Jan 16 You: At $10/mo each, Verizon Perk options cost less than the market rate and add a lot of value. -100 GB Mobile Hotspot (save $35/mo.) - Disney Bundle (save $8.99/mo.) - Share with up to 7 -2 TB Cloud Storage (save $4.99) - Share with up to 5 -Walmart+ Membership (save $2.95/mo) -+Play Monthly Credit (save $5/mo) -Netflix & Max (with ads) (save $6.98/mo) A lot of customers use Perks to save money by bundling with Verizon! Do you use streaming services like Netflix, Max or Disney+?
10:36, Jan 16 Customer: I already have discounted subscriptions to the services I use, thank you.
10:37, Jan 16 You: Sure, no worries.
10:37, Jan 16 You: After checking, I was able to find an offer for you today! It is called our Buy more Save more promotion. We can get you at least 20% off when you purchase an accessory bundle which includes: a case, screen protector, and a wireless charger. Let's go ahead and set you up with this deal today!
10:38, Jan 16 Customer: No thank you
10:39, Jan 16 You: No worries, your new phone will be $0/mo for 36 mos plan will be $42 with adding new phone and plan your new bill will be increased by $30.22 including tax and fees once you cancel your current line, your bill will be reduced by $27
10:39, Jan 16 You: Let's go ahead and get your order placed!
10:39, Jan 16 You: Since we’re ordering a new phone, you’re also eligible for a great watch promotion. This means you can get one for $5 per month or less and add it to your plan for just $10 per month.
10:40, Jan 16 Customer: Which plan am I signing up for?
10:40, Jan 16 Customer: I'd like Ultimate Plus.
10:40, Jan 16 You: Unlimited plus plan with tis you get Pixel 8 at $0/mof or 36 mos Unlimited Plus plan you get Verizon’s fastest 5G, up to 10x faster than 4G LTE— No matter how much you use. You qualify for unlimited data call and text . Get 50% discount on Tablet, 30GB Mobile Hotspot or Smart Watch Unlimited Plans. Enjoy amazing discount on 5G/4G Home Internet plans
10:40, Jan 16 Customer: yes, sorry - Unlimited Plus
10:41, Jan 16 You: yes added that one only, please do not worry Also please help me with your shipping address and email address
10:41, Jan 16 Customer: Shipping address is:
10:41, Jan 16 Customer: Dylan George
10:41, Jan 16 Customer: 1234 Main St
10:41, Jan 16 Customer: Bella Vista, AR 72714
10:41, Jan 16 Customer: email address is: dylang@lumon.com
10:42, Jan 16 You: Dylan George 1234 Main St Bella Vista AR 72714 555-122-1212 dylang@lumon.com
10:42, Jan 16 You: Thank you for sharing the address.
10:42, Jan 16 You: 2 DAY SHIP BY 8PM (Expected delivery by 01/18/2024) $0.00 NEXT DAY BY 8PM (Expected delivery by 01/17/2024) $12.99 which one do you prefer?
10:43, Jan 16 Customer: 2 DAY is fine
10:43, Jan 16 You: Sure, please allow me a moment to update it
10:43, Jan 16 You: https://lifeonverizon.verizonwireless.com/lov/lovOrderReview.html?p=TE9WLUFHRU5ULUNIQVQtU1RPUkUtMDNlNzNiMWUtNjhssssjNS00NztZddddGJasMZGo4TFVYdXFMeaslYVjFXeEZB&i=P&l=Y&c=CHAT-STORE&h=VT-2057999523-E01&co=Y&m=MDM3MTk1NDE3NC0wMDAwMQ==&vt=Y&o=dR6xuPF84PsQL1QAICAkRM1vTx9wFxzT4oOJhUuQ0_0E
10:43, Jan 16 You: Please access the link to review your order. Once everything is perfect, you can proceed to the payment page to make a payment and sign the terms and conditions to complete your order today.
10:44, Jan 16 Customer: The phone # you listed above (650-555-5555) is my wife's number. Will that cause any problems?
10:45, Jan 16 You: No, it will not cause any problems.� yet let me update it
10:45, Jan 16 You: Dylan George 1234 Main St Bella Vista AR 72714 555-122-1212 2 DAY SHIP BY 8PM dylang@lumon.com
10:45, Jan 16 You: https://lifeonverizon.verizonwireless.com/lov/lovOrderReview.html?p=TE9WLUFHRU5ULUNIQVQtU1RPUkUtaMDNlNzNiMWUtNjhjNS00NztdddZdGJMZdGo4TFVYdXFMejlYVjFXeEZB&i=Pas&l=Y&c=CHAT-STORE&h=VT-2057999523-E01&co=Y&m=MDM3MTks1NDE3NC0wMDAwMQ==&vt=Y&o=R6xuPF84PsQL1QAICAkRM1vTx9wFxzT4oOJhUuQ0_0E
10:45, Jan 16 You: Please use this link to review your order.
10:48, Jan 16 You: Congratulations! Your order is placed. Thank you for placing your order with me today! You'll be getting an email confirmation soon, and your order number is 845136824 Location code: E33123021 You will get your order shipped within 2 business days and get tracking number on email once it is shipped
10:48, Jan 16 Customer: ok, then once I get the phone what do I need to do in order to transfer the number and cancel the other line?